RETURNS

POLICY

Returns are at the expense of the customer. As a rule, 25 euro will be deducted from your refund to cover the cost of the return.


If you are based in a country outside the European Union, please note that you will not be refunded for VAT and Duty paid to your country. It does not depend on le Rú.


Customised or personalised products cannot be returned.

CONDITIONS TO RETURN

You have the right to return all goods within 14 days from receiving your shipment, filling in the form below.


The goods must be not used, in original condition, unwashed, not damaged with no smells or perfumes, must have tags still attached and original packaging, which may include: dust bag, suit bag, and clothes hanger.


If you would like to return an order that consists of multiple products, all items must be shipped back in the same packaging.


If the requirements above are not met, le Rú reserves the right to not reimburse your refund and ship it back to the customer at her/his expense.

HOW TO RETURN

Fill in the Exchange / Return Form below.


Pack the product/s and its/their accessories securely in the original box, ensuring it is shipped to us in its original condition.


Attach the return label le Rú will send to your email address. Le Rú will pay the courier upfront. 


le Rú will call the courier to plan the return collection, at your favorite time slot.

EXCHANGE / RETURN FORM

To return or exchange the good fill in the form,